How do I purchase tickets?
You will need to create an account on burnertickets.com (this site). You do not need to create (or log into) your account on any other web site (such as midwestburners.com). Then select the event you wish to go to from the main menu under “Purchase Tickets.”
Where are my tickets?
The tickets are already in your name. If your guest(s) are coming with you, they will be recognized as your plus one (or two, or three). You can confirm your tickets and ticket numbers via this page.
Most tickets are will call
To get in the gate, you will need a current government issued ID matching the name with which you purchased your tickets.
(You will also need said ID to be marked as an adult to drink. Those without IDs will be marked as under 21, and will not be allowed to drink on the grounds.)
Events may have special gate requirements/processes. We encourage all participants to go to the event website/facebook page associated with your event, and figure out what you will need to get through gate.
I need to change my name on my ticket
If you’ve put “Sparky McSparkleson” on your ticket, you’re not going to get into the gate without a government ID that matches. Your options here are legally changing your name, getting a matching ID, or changing your name on your Burner Tickets account to your legal name (which matches your government ID that you’re bringing to the event.)
To change your Burner Tickets account name, just click in the top right corner, where it says, “Howdy, Steve” (or whatever your name is) and scroll down to “Edit My Profile.” Make sure your first and last name are your first and last name. (Alternatively, click here.)
(If the above paragraph doesn’t make any sense, login to your burner tickets account and try again.)
You can confirm you’ve done this correctly on the ticket transfer page.
I need to transfer a ticket
If your guest(s) are arriving separately, or if you just don’t want to be responsible for their ticket anymore, you can transfer the ticket to them via http://burnertickets.com/ticket-transfers by clicking transfer and entering their email address. This will send them an email. They must click the link in the email to accept the ticket. The ticket will then be removed from your account and fully in their possession. No take backs. 😉
I can’t log into my account / reset my password!
BurnerTickets requires it’s own account. This is separate from any accounts you may have with various burner organizations. If you haven’t created an account, you’ll need to do so.
If you used Facebook to create your account, the reset or recover password options will not work properly for you. You will want to click the “Facebook” icon on the login page instead.
I didn’t get an email!
Orders made after 4/23/2016 should receive an email on order completion. The email will contain your ticket and order number(s). Orders made previously will not receive an email.
If you didn’t receive your email, please check your spam folders. Emails are sent from email@example.com
It is also possible that we do not have a working email on file for you. If you believe this is the case, please log in and edit your profile here.
If you would like to confirm your tickets, you may do so on the ticket transfer page.
What if I don’t have a PayPay/Stripe account.
Most of our events use PayPal or Stripe for payment processing. A special account is not required. You can use any credit card without the requirement of signing up for PayPal/Stripe.
My purchase didn’t go through?!?
Please contact us at: firstname.lastname@example.org (Please assist us to help you quicker by specifying which event your are needing help with and provide as much information about your problem as possible.)
I want a refund!
Our policy is that all sales are final. Since the funds go directly to the event, and not to BurnerTickets.com, we are unable to issue refunds.
I’m freaking out man!
Just chill. If you’ve made it here, and are still having issues, please email us at email@example.com, and we’ll get your problem resolved. (Screenshots are handy.)
(Please assist us to help you quicker by specifying which event your are needing help with and provide as much information about your problem as possible.)
We want to burn with you. Promise. 😉